Dear Expedia Corporate Travel,
If you must keep me on hold for over an hour, could you please, for the love of God and all that is holy, get some new hold music already! Because those six bars of crappy imitation "music" you play in between frequent reminders that all of your agents are helping other customers, please stay on the line and you will be with me shortly, are etched into my brain. Permanently. You people are holding me hostage to my phone and I think the Geneva Convention and even President George W. Bush would have something to say about this torturous soundtrack.
Or, here's an idea: make your website ACTUALLY HELPFUL. Then I would stop calling you all together and I bet a lot of other people would too and you might not be experiencing increased call volume causing longer than normal hold times.
I would not mind so much if I were ever arranging any of this international travel for myself, but as you very well know, it is never for me, so give a girl a break already and PICK UP THE PHONE.
And may your dreams be equally haunted by the strains of muzak.
Your valued customer,