So...the cable. We have AT&T U-verse. About a month ago, our service went out, I called, and someone came the next day to replace what they call the residential gateway, which is the router. It worked. The end.
Then the real problems started. It worked, except for when it didn't. It would be working just fine, then the picture would freeze and stay stuck that way, sometimes for a few seconds, sometimes for a few hours. And when the picture froze, the internet went out too. Thus began our long cable and internet nightmare.
Friday, September 12: Picture begins freezing. I notice that the neighbors' internet, which I steal share when ours isn't working is sort of intermittent too, so I don't call for a while. When I do, the rep says there's an outage in the area and it should be fixed in the next few hours. I don't believe that he has any idea of how soon it will be fixed, but do buy the outage thing.
Saturday, September 13: Yeah, it's still doing the same thing. Holly calls and, since the first televised Texas Tech game of the season is in a few hours, she is not kidding around. Oh, apparently we weren't part of that outage, not that the person I talked to on Friday had checked. The rep says she'll check for available dates to send a technician. Holly wants someone here today, because they should have scheduled us when I called yesterday. Holly speaks to a supervisor. She is still unable to get someone here sooner than Sunday, but she does get a credit for the whole month. The supervisor explains that it might be the outside line, in which case we would be charged $35 to fix it. Holly explains how that is not ok. The supervisor explains that this is their new policy, as of Sept. 1. Holly explains that she is not going to pay it, so the man credits our account for $35 so it will even out. We go to a nearby sports bar to watch the Tech game.
Sunday, September 14: A tech comes out and is here for several hours, due in large part to having to fix the connection on Holly's computer. The phone rep yesterday told Holly to delete something that it turned out she actually needed and she could then not configure the wireless connection. The tech gets that straightened out and replaces the port, which should get us all fixed up. It might take a few hours for the service to work smoothly. All set.
Monday, September 15: Of course that didn't fix it. I call again. I get a trainee and can hear someone telling her what to say before she says it. I explain that our cable and internet service are out. She tells me to connect to our internet service so we can troubleshoot. I explain how that's not possible what with it not working. Send someone here to fix it, please. Right-o, someone will be there between 10-12 tomorrow.
Tuesday, September 16: I wake up at 10:00. No time to shower; the cable guy could be here any minute. At 12:20, I begin to consider calling to make sure the trainee actually scheduled someone. At 12:30, he shows up. He is here for three hours, trying everything he can think of and getting increasingly confused and frustrated. I am getting increasingly dirty and hungry, seeing as how it seems rude to just eat lunch in front of the guy. He finally concludes that it has to be the outside line. Someone else has to do that, so he puts in a ticket, which will hopefully get someone here in the next few days.
Thursday, September 18: The guy comes and replaces the outside line. Success! We have service that stays on for both the television and internet! For five hours! Then, just as the Daily Show is coming on, the picture freezes. Yeah, we're right back where we started.
Friday, September 19: I call and explain the whole week-long saga. I am sent to the person at the next level. She is very apologetic. She can get someone here today. He's here within the time frame. He replaces the port, which despite Sunday's guy's claim that he replaced it, Friday guy says hasn't been replaced since January. This does not fix it. After a couple of hours, he concludes that it has to be the outside line. Not the one between our house and the closest pedestal, which was replaced on Thursday, but somewhere between that pedestal and one of the other pedestals, leading all of the way to the big cable box several blocks away. He'll put in a ticket. The ticket won't go in until Tuesday and someone will check the lines, you know, sometime after that. This guy is at least honest enough to tell me that if it's not those lines, we should just cancel and get a different service because he's never seen anything like this and there just isn't anything else left that it could be.
Saturday, September 20: Service goes from intermittent to out, altogether.
Monday, September 22: I wake up at 4:00 with a stomach bug and spend most of the day in the fetal position. This is unrelated, except for how TV would have been a nice distraction from the stomach cramps and sleep deprivation-related headache.
It's Tuesday, so maybe someone will come to check the lines today. New TV has started, and football, and we're getting toward the end of Project Runway. I would like to watch those things. It's only thanks to our anonymous neighbor with the non-password-protected wi-fi that I have retained my sanity over the past week and a half. I salute you, unsecured neighbor! If you ever need to borrow a cup of sugar, I totally have some.